Event Production Manager
2 months ago
Responsibilities and Duties:
* Direct day-to-day floor operations of technicians, including set and strike, and scheduling. Delegate tasks appropriately.
* Effectively manage the sub-rental of equipment to ensure client need and office profitability.
* Maintain and cultivate positive public relations with the Hotel account.
* Maintain positive employee relations.
* Effectively utilize the company's business software.
* Ensure that billing is reviewed and approved by clients, and advises the Director and/or Experiential Event Producer of any potential challenges.
* Maintaining a high level of professional appearance, demeanor, ethics, and image of self and company.
* Ensures adaptation and implementation of the Experiential Method.
Customer Service:
* Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring Five-Star locations, and all vendors.
* Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
* Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
* Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite perfecting.
People Development & Training:
* Promotes and reinforces a positive working environment centered on Five-Star core values.
* Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.
* Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
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