Club Operations Manager

5 days ago


Marysville, Washington, United States Planet Fitness Full time
Club Manager Job Description

The Club Manager is responsible for overseeing the day-to-day operations of our gym, ensuring an exceptional member experience and driving business success. This role requires strong leadership, customer service, and problem-solving skills.

Key Responsibilities:
  • Recruit, train, and develop a high-performing team of staff members.
  • Create a welcoming atmosphere for members, prospective members, and guests.
  • Manage staff schedules, payroll, and employee relations.
  • Lead by example, maintaining consistent accountability for direct reports.
  • Administer front desk activities, including answering phones, checking members in, and facilitating new member sign-ups.
  • Ensure prompt opening and closing of the gym, oversee cleanliness and maintenance, and determine equipment repair needs.
  • Manage marketing efforts, authorize expenditures, and prepare HR-related forms.
  • Track statistics and reports, and provide backup support for absent employees.
Requirements:
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits:

All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits.



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