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Treasury Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Treasury Support Specialist to join our team at Bar Harbor Bank & Trust. As a key member of our operations team, you will play a critical role in providing exceptional support to our customers and internal stakeholders.
Key Responsibilities- Customer Support: Provide timely and accurate support to internal and external customers, including resolving complex issues and communicating effectively via digital channels.
- Troubleshooting: Research and resolve issues related to online banking and digital products, collaborating with 3rd party vendors as needed.
- Maintenance: Gather and process agreements and forms for service maintenance requests, maintain and organize department files and records.
- Implementation: Gather and process agreements and forms for new service setups, manage forms using document signing software, and complete system setup in our core system and online banking platform.
- Communication: Liaise with internal and external customers to ensure effective communication of implementation, maintenance, and training.
- Quality Control: Ensure all work processed is accurate and compliant with policies and procedures, reviewing other team members' work for accuracy and compliance.
- Security: Consistently follow risk mitigation best practices, detecting and escalating suspicious or fraudulent activity.
- Other Tasks: Complete recurring tasks such as hourly file uploads, remote deposit check exception reviews and processing, end of night file processing, daily and monthly report management, and other duties as requested.
- Education: Minimum of a high school degree or equivalent.
- Experience: 2-3 years of customer service experience.
- Knowledge: General knowledge of banking, digital, and/or core banking, bank operations, or equivalent.
- Skills: Highly motivated and works independently, strong written and verbal communication skills, strong attention to detail and analytical skills, proven track record of managing competing tasks and priorities while maintaining accuracy.
- Technical Skills: Working knowledge of Windows-based software programs (MS Office, Word, Excel), working knowledge of technological systems and software to support troubleshooting digital issues.
Full-time, 40 hours per week. Flexibility to work some evenings and weekends as needed.
Bar Harbor Bank & Trust is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
