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Multifamily Regional Operations Leader

2 months ago

Dallas, Texas, United States Harbor Group Full time
Job Summary

The Regional Director is accountable and responsible for leading all aspects of the assigned portfolio's business results. Serving as a critical link between the overall business strategy and day-to-day field operations, the Regional Director guides execution that is aligned with the enterprise and is appropriately tailored to the portfolio, and partners closely with Asset Management and/or Third-Party Owners on a shared ownership of portfolio strategy and financial performance.

Duties & Responsibilities
  • Align multiple departments in a collaborative effort to maximize the potential of the real estate assets and field employees, including oversight of financial performance; annual budget process; employee recruitment, retention, engagement, and performance management; pricing; property maintenance; marketing and leasing; resident satisfaction metrics; acquisitions/disposition/development due diligence; and the rehab and repositioning of assets.
  • Guide, support, and contribute to company-wide programs and initiatives by integrating corporate and property management resources to remove obstacles and deliver results; communicating the "why" in order to lead change and deliver results; adapting company initiatives within the scope of the program to meet the needs of the region; and identifying and initiating change within the region.
  • Direct operational, sales, and maintenance initiatives throughout your portfolio, exemplifying Harbor Group's brand each day by thinking like an owner and ensuring your team members have the resources they need to be successful and to deliver on our resident commitments.
  • Stay abreast of your communities, competitors and market conditions by walking your communities with Regional Managers, Property Managers, and Maintenance Supervisors and listening to direct feedback and input from all on-site team members.
  • Perform daily relationship building, partnering with colleagues across all levels and departments of the organization (Asset Management, Business Services, Transactions, HR, Capital/Renovation, etc.) with the shared goal of maximizing the potential of asset performance and property employees in your region.
  • Build and maintain relationships with Third-Party Owners and serve as the primary liaison who communicates regularly to understand client goals and ensures superior client satisfaction.
  • Monitor a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing market conditions, and identify opportunities for improvement.
  • Represent Harbor Group to industry groups and the investment community.
Requirements
  • 6-8 years of multi-site portfolio management and senior leadership experience.
  • Bachelor's degree in Real Estate, Finance, Business Management or related field; or equivalent combination of education and experience acceptable.
  • Relevant industry designation (CAM, CPM, etc.) and active involvement with industry associations (NAA, IREM, etc.) a plus.
  • Working knowledge of Microsoft Office Suite and experience with property accounting systems, revenue management systems and/or other industry-related software.
  • Excellent knowledge of local, state and federal resident/property management laws/guidelines.
  • Exceptional communication skills, including writing, presenting, and public speaking abilities.
  • Demonstrated leadership abilities with community teams and peers and strong personnel management skills required.
  • Solid track record of effective employee development and engagement.
  • Proven performer with a reputation for results and attention to detail.
  • Up to 80% travel is required.
  • Veteran Friendly