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Customer Service Representative
4 weeks ago
At Hannaford Supermarkets, we're committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a PT Customer Service Associate, you'll play a vital role in achieving this goal.
Key Responsibilities:- Provide outstanding customer service, ensuring a positive and welcoming experience for all customers.
- Observe and follow all company policies and procedures, maintaining a high level of professionalism and integrity.
- Clean and maintain the sales floor, check-stands, and surrounding areas, ensuring a clean and safe environment for customers and colleagues.
- Assist in special projects and perform other functions as assigned by supervision, demonstrating flexibility and a willingness to learn.
- Work within our company's management planning (MPP) guidelines to maintain productivity, meeting or exceeding performance expectations.
- Support and comply with all company safety standards, reporting any needed equipment repairs or maintenance work.
- Treat all associates with fairness, dignity, and respect, fostering a positive and inclusive work environment.
- Perform accurate price checks, controlling excessive use of store supplies and maintaining a neat and organized workspace.
- Sweep floors during store hours and assist in other maintenance duties, such as cleaning break rooms and rest rooms, as assigned.
- Assist in prompt cleanup of spills and breakage of glass or plastic containers, eliminating potential hazards and preventing accidents.
- Observe security standards, staying alert and aware of customers' actions and behavior, reporting any abnormal behavior to management or security.
- Keep the inside and outside of the store clean and in good order, maintaining a positive image for Hannaford Supermarkets.
- Sort returnable bottles in compliance with vendor requirements, where applicable.
- Effective communication and customer service skills, with the ability to work with diverse customers and colleagues.
- Meet minimum age requirements to perform specific job functions.
- Willingness to learn multiple tasks and adapt to changing situations.
- Demonstrated ability to perform the technical requirements of the job, with or without reasonable accommodations.
- Greet all customers with a smile, providing prompt and courteous service and assistance.
- Bag or package merchandise according to established company policies and procedures.
- Sort and return return-to-stock items (put-backs) back to their normal shelf locations, with priority attention given to refrigerated and perishable items.
- Gather shopping carts and take them to designated areas and pickup points.
- Provide carryout service in accordance with the company's guidelines.
- Add up and record bottle returns into a cash register/bottle slip, providing customers with the most accurate and effective service possible, where applicable.
- Comply with all safety standards while operating the bottle crushing equipment, where applicable.
Hannaford Supermarkets is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
