Customer Service Representative

4 weeks ago

Essex Junction, Vermont, United States Food Lion Full time
Job Title: PT Customer Lead

Food Lion is seeking a motivated and customer-focused PT Customer Lead to join our team. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Provide fast, easy, flexible, and friendly service to customers, achieving Food Lion customer service standards.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
  • Maximize sales through excellent customer service, ensuring a positive shopping experience for our customers.
  • Perform duties such as unloading customers' groceries, checking the bottom of every cart, and handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
  • Follow procedures for refunds and error correction, maintaining accurate cash control, and identifying customers needing assistance.
  • Retrieve shopping carts from the parking lot and cart corrals, ensuring the MVP savings center KIOSK is filled with paper and properly working.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents, notifying QA of any cleaning issues or maintenance required on the front end.
  • Successfully complete computer-based training (CBT) and training aid courses, performing tasks such as cashiering, managing the front end, and Food Lion To-Go Runner duties as scheduled or needed.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:
  • Ability to use computers, smart devices, and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash registers, lottery machines (where applicable), scanners, computers, and calculators.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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