Customer Service Representative Fueler/Washer

3 weeks ago

Essex Junction, Vermont, United States Penske Full time

Are you looking for a career that combines customer service with vehicle maintenance? As a Customer Service Representative Fueler/Washer at Penske, you will be the face of the company, greeting customers and ensuring their vehicles are fueled, clean, and safe before they hit the road again.

You will be responsible for performing vehicle readiness inspections, making sure tires, fluids, and other basic maintenance items are done, and helping to maintain a clean and safe environment for our customers and associates.

We are looking for someone with excellent customer service and communication skills, who is able to work well as part of a team and is willing to learn and grow with our company.

Main Responsibilities:

  • Greeting customers and making sure they have a great experience as you fuel and wash vehicles
  • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
  • Helping to maintain a clean and safe environment for our customers and associates
  • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
  • Completing other projects and tasks as assigned by supervisor

Why Penske?

  • Competitive starting salary
  • Shift Premiums - 2nd shift ($3.00/hr), 3rd shift ($4.00/hr), Weekends ($3.00/hr)
  • Career stability
  • Opportunity for growth
  • Excellent benefits, including lots of time off
  • Strong, well-rounded training programs
  • Advanced vehicle maintenance technology
  • Location and schedule flexibility

Requirements:

  • High school diploma, equivalent, or prior work experience preferred
  • Valid driver's license required
  • Excellent customer service and communication skills
  • The ability to work well as part of a team
  • The ability and willingness to work outside
  • Basic mechanical ability and tool usage (preferred)
  • Basic computer skills
  • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
  • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
  • Regular, predictable, full attendance is an essential function of the job
  • As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role.

The driver qualification file includes:

an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years.

Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
  • The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
  • The associate must be able to safely work in all weather conditions.
  • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

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