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Patient Services Coordinator III

2 months ago

Wilmington, North Carolina, United States Novant Health Full time

Job Summary:

We are seeking a highly skilled Patient Services Coordinator III to join our team at Novant Health. As a key member of our administrative staff, you will be responsible for ensuring the timely and accurate recording of patient demographics, insurance information, and patient charges.

Key Responsibilities:

  • Record and update patient information in a timely and accurate manner, ensuring compliance with regulatory requirements.
  • Schedule patient appointments efficiently and effectively, minimizing wait times and ensuring seamless communication with patients and healthcare providers.
  • Provide exceptional customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with cross-functional teams to ensure seamless communication and coordination of patient care.
  • Stay up-to-date with changing regulations and policies, ensuring compliance and adherence to Novant Health's standards.

Requirements:

  • High School Diploma or equivalent required.
  • One year of clerical experience in a medical office setting, with a strong understanding of medical office software and systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Basic medical terminology and knowledge of EPIC systems required.

What We Offer:

  • A dynamic and supportive work environment that fosters teamwork and collaboration.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package that reflects your value to our organization.