Strategic Customer Success Lead

2 weeks ago

New York, New York, United States Wunderkind Full time
Why Your Role Matters:

Wunderkind is in search of a proactive and energetic Strategic Customer Success Lead to assist senior executives at some of the most renowned brands globally in addressing their critical digital challenges through our innovative software platform. The Strategic Customer Success Lead position requires a consultative and comprehensive approach to both digital marketing and client relations, managing the customer journey from strategy formulation to renewal.

A Typical Day Includes:
  • Taking ownership and/or collaborating with a senior colleague to manage the relationship and overall success of a key segment of Wunderkind's clientele ($300k ARR+), which encompasses strategy formulation, renewal, and upselling opportunities.
  • Establishing a trusted advisor relationship with key customer stakeholders and executive sponsors to thoroughly comprehend their business strategies and success metrics.
  • Effectively communicating and continuously emphasizing how Wunderkind enhances revenue, our competitive edge, and the value of investing in WKND.
  • Acting as the customer advocate internally while working collaboratively with cross-functional teams, including product, sales, engineering, and design.
What Will Make You Stand Out:
  • A minimum of 2 years of experience in customer success, account management, or consulting.
  • A proven history of working in a demanding, results-oriented role that has directly contributed to business growth.
  • Exceptional communication skills and emotional intelligence; you thrive on building relationships, navigating challenges, and engaging in high-touch client interactions.
  • Detail-oriented with strong project management skills, capable of prioritizing and staying organized while managing multiple client relationships.
  • In addition to strong storytelling and strategic problem-solving abilities, you are adept at executing technical projects with both internal and external stakeholders. You also possess the capability to quickly learn the WKND product and/or continually enhance your existing product knowledge.
Additional Qualities That Are a Plus:
  • An entrepreneurial mindset paired with a healthy dose of humility.
  • A track record of success in fast-paced and challenging environments; you embrace adversity and excel at overcoming obstacles.
Discover More About Our Company, Culture, and Core Values:

DRIVE UNDENIABLE PERFORMANCE:
  • Wunderkind stands as a leading performance marketing engine that delivers customized experiences at scale.
  • Digital enterprises leverage Wunderkind to enhance user recognition, enabling them to deliver high-performing, personalized messages across websites, emails, texts, and advertisements at an unprecedented scale.
COME HUNGRY:
  • Generating $1.2 billion annually in revenue for top eCommerce brands, including Hugo Boss, Cole Haan, Fender, Bed Bath & Beyond, Gucci, and more.
  • Outstanding growth and promotion opportunities for high-performing employees, whether pursuing a leadership path or developing unique specialties.
CARRY EACH OTHER:
  • Unwavering dedication to culture, community, office events, and DEI initiatives.
  • Fully stocked snacks, beverages, and weekly sandwich bar or catered lunch.
  • Exceptional management training programs and internal opportunities for personalized Performance Acceleration Coaching.
BOUNCE BACK:
  • Company support and flexibility through all professional, personal, political, and global developments.
  • Generous work-life balance with 20 days of PTO, 1 floating holiday, 14 national holiday closures, Summer Fridays, and maternity & paternity leave offerings.
RESPECT PEOPLE, PRIVACY, IDEAS:
  • Proud to be an equal opportunity and safe workplace.
  • Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, ages, citizenships, disabilities, genders or gender identities, or veteran statuses.

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