Patient Relations Manager
4 weeks ago
Oak Street Health is seeking a motivated and experienced Patient Relations Manager to join our team. As a Patient Relations Manager, you will be responsible for delivering excellent, high-touch assistance to our patients every day. You will be the insurance expert across a group of centers, advocating for our patients by helping them navigate through insurance options and bills. You will also be a resource to the care team and outreach team for questions regarding Medicare and eligibility.
Responsibilities
* Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
* Serve as an internal resource in the clinic on insurance questions for physicians and staff
* Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
* Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
* Manage the welcome visit and orientation process for new Oak Street Health patients
* Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
* Support the clinic management team on operational activities as needed, including scheduling and billing
* Provide exceptional customer service
* Foster patient engagement through the design and execution of events, including center tours
What We're Looking For
We're looking for motivated, experienced Patient Relations Managers with:
* A problem-solving orientation and a flexible and positive attitude
* An eagerness to help us build and refine our operating model
* Sales background preferred, but not required
* Experience with and a supportive attitude toward our patient population of older adults
* Familiarity with relevant patient population
* Community health experience preferred
* Proficient PC skills
* Bachelor degree preferred, or equivalent experience
* Fluency in Spanish is a plus but not required
* Experience working in senior assisted living, nursing, or supportive living buildings is a plus
* Access to reliable transportation, as this person will need to work in various centers
* US work authorization
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
* Collaborative and energetic culture
* High levels of responsibility and rapid advancement
* Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
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