Patient Care Coordinator
7 days ago
Optum Healthcare Receptionist Job Summary
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Patient Care Coordinator, you will play a vital role in connecting people with the care, pharmacy benefits, data and resources they need to feel their best. You will be part of a culture guided by diversity and inclusion, where you will work with talented peers, comprehensive benefits and career development opportunities.
Key Responsibilities:
• Greet patients as they arrive and manage wait times effectively
• Complete check-in and check-out tasks, including insurance verification, pre-authorizations and/or precertification of procedures, and copying required documents
• Collect co-payments, co-insurance, and deductibles, and issue receipts
• Manage the cashier box and daily deposits according to company policies
• Process walk-in patients and visitors, and answer phones and schedule appointments
• Answer telephone calls, redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed
Requirements:
• High School Diploma/GED (or higher)
• 1+ years of customer service experience with strong communication skills
• Intermediate level of proficiency in Microsoft Office applications
• Ability to travel 10% of the time for coverage at other clinics if needed
Preferred Qualifications:
• 1+ years of experience with electronic health records
• 1+ years of related healthcare experience, including scheduling experience
• 1+ years of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology
• Ability to handle cash and to count money at high volumes including mathematical computations
What We Offer:
• Competitive base pay
• Comprehensive benefits package
• Performance rewards
• Management team who demonstrates their commitment to your success
• Opportunities for career development and growth
• A supportive and inclusive work environment
Why Choose Optum?
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We believe everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Equal Employment Opportunity:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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