Customer Accounts Specialist
6 days ago
Career Opportunity:
Caterpillar Inc. is seeking a skilled Customer Accounts Specialist to join our team. As a key member of our finance department, you will play a critical role in maintaining accurate and thorough records of customer payment history and status of account.
About the Role:
The Customer Accounts Specialist will be responsible for contacting customers to determine the reason for payment delinquency and obtaining payment commitment. This will involve maintaining accurate and thorough records of customer payment history and status of account, as well as placing routine calls to customers as the first point of contact to obtain payment for goods or services.
Key Responsibilities:
- Maintaining accurate and thorough records of customer payment history and status of account.
- Placing routine calls to customers as the first point of contact to obtain payment for goods or services.
- Taking ownership of customer portfolio and recognizing calls requiring special handling or customized responses.
- Using computerized systems for tracking, information gathering, and troubleshooting.
Requirements:
- Service Excellence: Knowledge of customer service concepts and techniques, with the ability to meet or exceed customer needs and expectations.
- Accuracy and Attention to Detail: Understanding the necessity and value of accuracy, with the ability to complete tasks with high levels of precision.
- Conflict Management: Knowledge of managing conflicts, with the ability to anticipate, recognize, and deal effectively with existing or potential conflicts.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques, with the ability to accurately analyze situations and reach productive decisions.
- Effective Communications: Understanding of effective communication concepts, tools, and techniques, with the ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
- Negotiating: Knowledge of successful negotiation concepts and techniques, with the ability to negotiate successfully across the organization and with external vendors and clients.
- Outbound Processing: Knowledge of outbound processing, with the ability to utilize approaches, tools, and techniques for operating an outgoing customer interaction function.
- Perseverance and Follow-Through: Knowledge of how to maintain and record contact with customers and prospects, with the ability to effectively continue an approach to a customer or customer group through repeated contacts.
About Caterpillar:
Caterpillar Inc. is a global leader in the manufacturing of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Our company is committed to innovation, sustainability, and customer satisfaction, and we are seeking a skilled Customer Accounts Specialist to join our team.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system.
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