Customer Service Representative and Dispatcher
4 weeks ago
We are seeking a highly skilled and organized Customer Service Representative and Dispatcher to join our team at Best Choice Plumbing Inc.
This role is responsible for providing exceptional customer service, responding to emergency and non-emergency calls, and directing field units to the appropriate sites.
The ideal candidate will have strong communication and interpersonal skills, be proficient in MS Office and data entry, and have experience working in a fast-paced environment.
Responsibilities include:
- Answering emergency and non-emergency calls and documenting important information
- Responding to issues and coordinating with the appropriate departments or field units
- Operating and managing a multi-line telephone console system
- Responding to queries related to services and appointments
- Directing crews and other field units to the appropriate sites
- Prioritizing and organizing calls according to urgency
- Supervising the route and status of field units to prioritize their daily schedule
- Maintaining and updating call logs, call records, and other important documentation
Requirements include:
- High school diploma or equivalent qualification
- Strong knowledge of emergency processes and procedures
- Excellent communication and interpersonal skills
- Proficient in MS Office, Excel, and Microsoft products
- Ability to work well under pressure and follow company procedure
This is a great opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of Best Choice Plumbing Inc.
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