Customer Service Representative

3 weeks ago


Philadelphia, Pennsylvania, United States Almo Full time
Job Summary:

Almo is seeking a highly skilled Customer Service Representative to provide post-sales customer support within the Dealer appliance division. The ideal candidate will have a strong understanding of customer service principles and be able to apply Almo policies to resolve customer issues effectively.

Key Responsibilities:
  • Process customer credits and administer all credit/adjustments for the Dealer/Premium divisions.
  • Provide allowances for damages/defects based on manufacturer warranty.
  • Authorize service process when required.
  • Issue Return Authorization (RA).
  • Resolve service issues, request for parts and replacement parts, and other order issues.

Requirements:
  • Associate's Degree or equivalent from two-year college or technical school preferred.
  • 2+ years of related experience (B2B customer service).
  • Skilled in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Problem-solving ability: understand unique situations and circumstances and apply Almo policies to identify and communicate decision.

Additional Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively to customers or employees of organization.

Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer:
Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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