Customer Service Representative
3 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering outstanding service by assisting customers with inquiries, resolving issues, and ensuring a positive experience for each interaction.
Key Responsibilities:
- Respond promptly to customer inquiries via various communication channels.
- Handle and resolve customer complaints in a professional and empathetic manner.
- Process orders, modifications, returns, and handle billing inquiries.
- Communicate and coordinate with internal teams to resolve customer issues effectively.
- Follow up with customers to ensure their issues are resolved and provide feedback on the resolution.
- Stay up-to-date on product knowledge and industry developments to provide informed assistance.
Qualifications:
- High school diploma or equivalent required; college degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in computer skills and the ability to learn new software quickly.
- Ability to handle a high volume of calls or messages while maintaining quality.
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