Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States Workoo Technologies Full time

Job Title: Customer Service Representative

About the Job:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Workoo Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Responsibilities:

* Respond to inbound calls from our clients regarding prescription benefits and related inquiries
* Provide accurate and up-to-date information on prescription benefits, formulary, and other related topics
* Document customer interactions and concerns in our computer systems
* Determine customer concerns and communicate solutions and actions to customers, pharmacies, and doctors
* Make outbound calls to clients regarding prescription orders and payment concerns

Requirements:

* High School Diploma or equivalent
* 1+ years of customer service experience, including phone support
* Knowledge of computer systems and Windows PC applications
* Ability to navigate and learn new computer device functions
* Basic knowledge of Microsoft Office Word and Excel
* Ability to work any of our 8-hour shift schedules during our regular business hours

Preferred Qualifications:

* Phone support experience
* Customer service experience
* Experience with adult learning in an online setting
* Knowledge of partnering with digital systems and systems
* Health care/insurance experience
* Social work, behavior health, disease prevention, and wellness promotion experience

Work Environment:

* Must have a dedicated workspace that is separate from other living areas and provides data privacy
* Must be able to keep all company confidential files secure
* Must be able to connect directly to the internet via a hard wire (either directly to modem or modem)

We offer a competitive salary and benefits package, as well as opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.

Note: Our interview process has been streamlined for your convenience. Your digital, saved interview will include 5 questions and will take less than 30 minutes to complete.



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