Patient Experience Ambassador

1 day ago

Dallas, Texas, United States Parkland Health and Hospital System (PHHS) Full time
About the Role

Parkland Health and Hospital System (PHHS) is seeking a highly skilled and compassionate Patient Experience Ambassador to join our team. As a Patient Experience Ambassador, you will play a critical role in ensuring the health and well-being of individuals and communities entrusted to our care.

Key Responsibilities
  • Screen staff, patients, vendors, and visitors at all screening stations to ensure each person entering is screened prior to entering a PHHS facility and wears a mask upon entry.
  • Take temperatures, ask screening questions, provide visitors with a screening wrist band or stickers, and ensure the screening stations are fully stocked with PPE and hand sanitizers.
  • Protectively interact with guests, including patients, employees, visitors, and vendors, to provide information and assistance on all things related to the PHHS campus and promote a positive guest experience.
  • Support proactive safety initiatives and maintain a clean and welcoming environment at the assigned station and the front entrance, including front lobby areas.
  • Coordinate with supervisors to report non-compliance and escalate issues in a timely manner through the proper channels.
  • Assist guests with wayfinding needs, including providing guests with walking directions to different buildings on campus, escorting or transporting patients to outpatient clinics.
Requirements
  • One (1) year of experience in a healthcare or customer service environment preferred.
  • Bilingual in Spanish preferred.
  • Must have a current Heart saver CPR course completion card within 90 days of hire and/or placement in job.
  • Requires good verbal communications, reading, and writing skills, as well as strong interpersonal skills, a friendly personality, and the ability to represent PHHS in a positive manner.
About Parkland Health and Hospital System

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, PHHS is a tobacco and smoke-free campus.

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