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Customer Service Ambassador

2 months ago

Dallas, Texas, United States Innovetive Petcare Full time

About Us

Innovetive Petcare is a forward-thinking veterinary company that prioritizes exceptional customer service and tailored care for pets and their owners. Our mission is to provide a welcoming and comfortable environment for all clients, regardless of their background or circumstances.

Job Summary

We are seeking a highly skilled and compassionate Customer Service Ambassador to join our team. As a key member of our staff, you will be responsible for delivering outstanding customer care to patients and clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide friendly, quality customer care to patients and clients, addressing their concerns and queries in a professional and empathetic manner.
  • Process invoices and payments accurately and efficiently, ensuring seamless financial transactions.
  • Answer phone calls, schedule appointments, and obtain necessary medical history from clients, maintaining confidentiality and discretion.
  • Determine the status of patients' immunizations and tests, communicating with doctors and technical staff as needed.
  • Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian, adhering to company policies and procedures.
  • Accurately input data into computer software, maintaining up-to-date records and ensuring data integrity.

Preferred Qualifications

  • High school diploma or equivalent
  • Weekend availability as needed
  • Ability to lift 30-50 pounds

Benefits

  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development