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Patient Service Ambassador

2 months ago

Dallas, Texas, United States University of Texas Southwestern Medical Center Full time
About the Role

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at the University of Texas Southwestern Medical Center. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to patients, families, and visitors, ensuring a positive and welcoming experience throughout their journey with us.

Key Responsibilities
  • Provide Warm and Welcoming Greetings: Greet patients, families, and visitors with a smile, ensuring a positive first impression of our medical center.
  • Assist with Patient Flow: Escort patients and visitors to their destinations, providing wheelchair assistance as needed, and ensuring their comfort and safety at all times.
  • Respond to Patient Inquiries: Answer patient questions and provide information about our services, facilities, and amenities, demonstrating a deep understanding of our medical center's operations.
  • Collaborate with Colleagues: Work closely with Lead Patient Services Representatives to resolve issues, provide support, and ensure seamless business operations.
  • Maintain Confidentiality and Accuracy: Handle sensitive patient information with discretion, maintaining confidentiality and accuracy in all interactions.
Requirements
  • High School Diploma or Equivalent
  • 6 Months of Customer Service Experience
  • CPR Certification
What We Offer

As a valued member of our team, you will enjoy a competitive benefits package, opportunities for career growth and development, and a supportive work environment that values teamwork, professionalism, and compassion.