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Customer Experience Ambassador

2 months ago

Dallas, Texas, United States UT Southwestern Medical Center Full time
About UT Southwestern Medical Center

UT Southwestern Medical Center is a leading academic medical center committed to excellence, innovation, and teamwork. With a rich history of over 75 years, we strive to provide exceptional patient care, cutting-edge research, and world-class education.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Patient Service Representative. As a key member of our front-line staff, you will be responsible for providing a welcoming presence to patients, families, and guests, ensuring their comfort and safety at all times.

Key Responsibilities
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Assist patients with navigation, providing directions to various facilities and services, and ensuring they have a positive experience.
  • Work collaboratively with the medical staff, patients, and families to provide a seamless and efficient experience.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school graduation or equivalent required.
  • At least six months of customer service experience.
  • CPR certification within 90 days of employment.
Benefits

UT Southwestern Medical Center offers a comprehensive benefits package, including:

  • PPO medical plan with 100% coverage for preventive healthcare.
  • Paid Time Off and paid holidays.
  • Retirement Programs through the Teacher Retirement System of Texas (TRS).
  • Paid Parental Leave Benefit.
  • Wellness programs and tuition reimbursement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.