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Full Time Branch Ambassador

2 months ago

Dallas, Texas, United States Capital One Full time

About the Role

We are seeking a highly motivated and customer-focused Branch Ambassador to join our team at Capital One. As a Branch Ambassador, you will play a vital role in delivering an exceptional customer experience and providing financial solutions to our customers.

Key Responsibilities

  • Provide personalized service to customers, addressing their financial needs and concerns.
  • Process a wide range of transactions, including check cashing, deposits, transfers, and withdrawals, while maintaining accuracy and attention to detail.
  • Monitor and mitigate potential fraud risks, adhering to established operational policies and procedures.
  • Resolve customer inquiries efficiently, delivering a high level of customer satisfaction.
  • Collaborate with colleagues to enhance the overall retail customer experience, ensuring seamless interactions and minimizing handoffs.
  • Stay up-to-date on Capital One's products, services, and experiences, using this knowledge to guide customers towards their financial goals.
  • Utilize digital tools and platforms to educate customers on banking channels and products, promoting a seamless customer experience.
  • Participate in team efforts to drive customer engagement and retention, leveraging various tools and channels to recommend suitable solutions.
  • Travel between branches in the assigned local area to support the market and provide assistance as needed.

Requirements

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience
  • At least 6 months of cash handling experience

Preferred Qualifications

  • Associate's degree
  • 2+ years of Retail, Sales, or Banking Experience

What We Offer

Capital One is committed to creating a diverse and inclusive work environment that fosters growth, innovation, and customer satisfaction. As a Branch Ambassador, you will have the opportunity to work with a talented team of banking professionals, develop your skills, and contribute to the success of our customers.