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Part Time Branch Ambassador

2 months ago

Dallas, Texas, United States Capital One Full time
About This Role

We are seeking a highly motivated and customer-focused Part Time Branch Ambassador to join our team at Capital One. As a Branch Ambassador, you will play a vital role in delivering an exceptional customer experience and providing personalized support to our customers.

Key Responsibilities
  • Provide exceptional customer service and support to customers in a fast-paced branch environment.
  • Assist customers with a wide range of transactions, including check cashing, deposits, transfers, and withdrawals.
  • Monitor fraud mitigation and adhere to established operational policies and procedures.
  • Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
  • Support customers in all areas of the branch, from cash handling and service needs to rotating throughout the branch based on customer needs.
  • Improve the overall retail customer experience with fewer handoffs, ensuring every customer interaction is seamless and efficient.
  • Stay up-to-date on Capital One products, services, and experiences to guide customers towards their financial goals.
  • Collaborate with a dynamic team of banking professionals to inspire and support each other in delivering exceptional customer service.
  • Research and answer customer inquiries to enhance customer retention and engagement, leveraging various tools and channels to recommend appropriate solutions.
  • Travel between branches in assigned local areas to support the market and provide exceptional customer service.
Requirements
  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience
  • At least 6 months of cash handling experience
  • Associates degree or 2+ years of Retail, Sales, or Banking Experience (preferred)
About Capital One

Capital One is a leading financial services company that is committed to delivering exceptional customer experiences and providing innovative financial solutions. We are a dynamic and inclusive organization that values diversity, equity, and inclusion in the workplace.