Guest Services Associate

2 weeks ago


Charlottesville, Virginia, United States Donohoe Construction Company Full time

Front Desk Clerk

Job Category: Front Desk/Office

Overview

Become a vital member of our team at Donohoe Construction Company as a Front Desk Clerk. In this role, you will be at the forefront of guest interactions, ensuring that every visitor receives outstanding service and a memorable experience.

Key Responsibilities:

  • Manage the check-in and check-out processes in accordance with company standards
  • Provide guests with information regarding company amenities and operational policies
  • Operate the hotel’s telephone system and assist guests with their inquiries
  • Handle room reservations and respond to guest requests efficiently
  • Perform cash handling duties and keep accurate records of guest accounts
  • Communicate with housekeeping and maintenance regarding any guest-related issues
  • Adhere to security protocols to maintain the safety of guests and staff
  • Ensure the Front Office area is kept clean and organized

Qualifications:

  • Strong communication and interpersonal abilities
  • Capability to thrive in a dynamic work environment
  • Ability to stand for prolonged periods
  • Demonstrate sound judgment and composure in challenging situations


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