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Guest Services and Ticketing Coordinator

2 months ago

Charlottesville, Virginia, United States Monticello Full time
Position Overview

The Monticello organization is seeking a dedicated and enthusiastic Ticketing and Guest Services Specialist to join our team. This full-time role is pivotal in ensuring an exceptional experience for our visitors.

Key Responsibilities:
  • Serve as a primary point of contact for guests, providing expert guidance on tours and events.
  • Manage the opening and closing of cash registers, ensuring accurate financial transactions.
  • Assist guests with ticket purchases and inquiries, maintaining a high standard of customer service.
  • Reconcile daily sales and oversee the operations of the Ticket Office under the supervision of the Ticketing Team Lead.
  • Maintain a clean and organized workspace while prioritizing tasks effectively.

Qualifications:
  • Proven experience in customer service, sales, or hospitality.
  • Strong verbal communication skills and the ability to engage with a diverse audience.
  • Familiarity with point-of-sale systems and ticketing software.
  • Mathematical proficiency for handling transactions and reconciliations.
  • Ability to stand for extended periods and work flexible hours, including weekends and holidays.

Application Process:
Interested candidates are encouraged to submit their resume along with a cover letter detailing their relevant experience. This position will remain open until filled.