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Account Executive, State Government
2 months ago
Job Overview
The State Government Account Executive position focuses on the customer life cycle, supporting the growth of State and Local State Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting and hunting for new business.
Key Responsibilities
- New Sales activities: Utilize contact lists to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreements, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate. This is a new business development role, prospecting and hunting for new business.
- Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
- Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required.
- Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile's productivity and quality standards.
- Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
- Disburses adjustments and credits as appropriate within established limits and criteria.
Requirements
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
- 4-7 years Selling to State Government accounts strongly preferred, at minimum must have previous Government Sales experience. (Preferred)
- 4-7 years Business Sales Experience (Required)
- 4-7 years Wireless, telecom or technical sales experience (Preferred)
Travel and Work Environment
- Travel Required (Yes/No):Yes
- DOT Regulated Position (Yes/No):No
- Safety Sensitive Position (Yes/No):No