Patient Experience Coordinator

7 days ago


Charleston, West Virginia, United States Medical University of South Carolina Full time

**Job Summary**

The Medical University of South Carolina is seeking a highly skilled Guest Services Representative to join our team. As a Guest Services Representative, you will be the first point of contact for visitors and patients, providing exceptional customer service and ensuring a positive experience for all.

**Key Responsibilities:**

  • Professionally greet visitors and patients, making them feel welcome and valued.
  • Assess patients' and visitors' needs and direct them to the appropriate resources.
  • Provide education and guidance on available services and resources, ensuring patients and visitors have a clear understanding of their options.
  • Utilize problem-solving skills to resolve issues efficiently and effectively, promoting a positive experience for all.
  • Meet key performance metrics for the area, demonstrating compliance with policies and procedures.

**Requirements:**

  • High school diploma or equivalent (GED) and two years of directly related customer service experience; or an associate's degree and one year of directly related customer service experience; or a Bachelor's degree may be substituted for the related work experience.
  • Computer experience required.

**What We Offer:**

The Medical University of South Carolina is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



  • Charleston, West Virginia, United States ENT & Allergy Partners Full time

    Join Our Team as a Front Desk Associate At ENT & Allergy Partners, we are seeking a dedicated and organized Front Desk Associate to enhance our patient experience. This role is crucial in ensuring smooth operations within our healthcare facility. Key Responsibilities: Welcome patients and visitors with a friendly demeanor. Address inquiries and provide...


  • Charleston, West Virginia, United States Charleston ENT & Allergy Full time

    Join Our Team as a Patient Services CoordinatorCharleston ENT & Allergy is seeking dedicated and personable Front Desk Associates to enhance our dynamic medical practice. As the initial point of contact for our patients and their families, you will play a crucial role in fostering a welcoming environment and managing patient interactions with empathy and...


  • Charleston, West Virginia, United States MD Ally Full time

    Position Overview:As a vital member of MD Ally, the Patient Intake Coordinator is essential in transforming the healthcare experience for our patients. This role serves as the initial point of contact, setting the stage for a positive care journey.Key Responsibilities:Deliver exceptional customer service with every patient interaction, ensuring a welcoming...


  • Charleston, West Virginia, United States CAMC Health System Full time

    Position Overview The Patient Admission Coordinator is responsible for engaging with incoming patients or their representatives, accurately documenting the necessary information for their admission, and allocating them to suitable accommodations.Key Responsibilities Assess patients to identify those requiring urgent medical intervention versus those with...


  • Charleston, West Virginia, United States COREcruitment Ltd Full time

    Job SummaryCOREcruitment Ltd is seeking a highly skilled Reservations Manager to join our team. As a key member of our operations team, you will be responsible for managing guest bookings and ensuring exceptional service from the moment of inquiry.Key ResponsibilitiesCoordinate reservations for our luxury accommodations, fine dining experiences, and...


  • Charleston, West Virginia, United States Medical University of South Carolina Full time

    Job Overview Under general supervision, the role involves executing patient scheduling tasks and checkout responsibilities, alongside a considerable amount of advanced work. This advanced work may encompass a blend of transaction editing system duties, medical coding, leadership roles, financial coordination, and more. Educational Requirements and...


  • Charleston, West Virginia, United States MD Ally Full time

    Position Overview:The role of the Intake Specialist is crucial in enhancing the healthcare experience for our patients. As the initial point of contact, you will help shape the patient’s journey through our services.Key Responsibilities:Deliver exceptional customer service during every patient interaction.Communicate clearly to guide patients through the...


  • Charleston, West Virginia, United States Charleston ENT & Allergy Full time

    Position Overview:The Surgery Center of Charleston at Charleston ENT & Allergy is seeking a dedicated Full-Time Front Desk Receptionist. This role is essential in providing exceptional service to our patients and their families. Key Responsibilities:- Welcome patients and address inquiries with professionalism.- Maintain accurate patient records and manage...


  • Charleston, West Virginia, United States 3500 Roper St. Francis Healthcare Full time

    Job Summary:As a RN Charge Nurse I at 3500 Roper St. Francis Healthcare, you will serve as a direct care leader who provides and oversees nursing care for patients following established standards and practices in accordance with the South Carolina Nurse Practice Act. This role requires a professional nurse who applies nursing theory and practice to assess,...


  • Charleston, West Virginia, United States Agape Care Group Full time

    We are seeking a compassionate and dedicated Registered Nurse to play a crucial role in our care team.As a Nurse Care Specialist with Agape Care Group, you will be responsible for evaluating patients, creating care plans, and ensuring that every patient receives the highest quality of care.Key Responsibilities:Evaluate patients and develop individualized...


  • Charleston, West Virginia, United States Charleston ENT & Allergy Full time

    Position Overview: Charleston ENT & Allergy is seeking a dedicated Full-Time Front Desk Receptionist to join our team. This role is essential in creating a welcoming environment for our patients. Key Responsibilities: Welcome patients and address inquiries with professionalism.Maintain accurate patient records and manage appointment schedules.Support the...


  • Charleston, West Virginia, United States Charleston ENT & Allergy Full time

    Position Overview: The Surgery Center of Charleston at Charleston ENT & Allergy is seeking a dedicated Full-Time Front Desk Receptionist. This role is essential in creating a welcoming environment for our patients. Key Responsibilities: Welcome patients and address inquiries with professionalism.Maintain accurate patient records and manage appointment...


  • Charleston, West Virginia, United States CAMC Health System Full time

    Position Overview The individual in this role is responsible for conducting interviews with incoming patients or their representatives, accurately documenting the necessary information for admission, and assigning patients to appropriate accommodations.Key Responsibilities Assess the urgency of patients' medical needs, distinguishing between those requiring...


  • Charleston, West Virginia, United States CAMC Health System Full time

    Position Overview The individual in this role is responsible for conducting interviews with incoming patients or their representatives, accurately documenting the necessary information for admission, and allocating patients to available accommodations.Key Responsibilities Assess patients to identify those requiring immediate medical intervention versus...


  • Charleston, West Virginia, United States CAMC Health System Full time

    Job OverviewResponsible for conducting interviews with incoming patients or their representatives, documenting essential information for admission, and allocating patients to available rooms.Key ResponsibilitiesAssess the urgency of patients' medical needs, distinguishing between those requiring immediate care and those with less critical conditions.Conduct...


  • Charleston, West Virginia, United States CAMC Health System Full time

    Job OverviewResponsible for conducting interviews with incoming patients or their representatives, documenting essential information for admission, and allocating patients to available rooms.Key ResponsibilitiesAssess patients to distinguish those requiring urgent medical care from those with less severe conditions.Conduct interviews to gather and confirm...


  • Charleston, West Virginia, United States CAMC Health System Full time

    Job OverviewResponsible for conducting interviews with incoming patients or their representatives, documenting essential information for admission, and allocating patients to available rooms.Key ResponsibilitiesAssess the urgency of patient needs, distinguishing between those requiring immediate medical intervention and those with less critical...


  • Charleston, West Virginia, United States Doctors CareUCI Medical Affiliates, Inc. Full time

    About UsDoctors Care/UCI Medical Affiliates, Inc. is a leading provider of non-medical management and administrative services to healthcare facilities throughout South Carolina. Our company is committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities.What We OfferWe provide a comprehensive benefits...


  • Charleston, West Virginia, United States WVU Full time

    Position Overview:The Patient Registration Coordinator for the OB/GYN department plays a crucial role in managing patient intake and financial responsibilities. This position involves a variety of administrative and clerical tasks essential for ensuring a smooth registration process for patients.Key Responsibilities:The following duties are integral to the...


  • Charleston, West Virginia, United States Charleston ENT & Allergy Full time

    Charleston ENT & Allergy is actively seeking dedicated and personable Front Desk Associates to join our dynamic medical team. As the initial point of contact for our patients and their families, whether in person or via phone, our Front Desk Associates play a crucial role in fostering a welcoming and supportive environment. They handle patient interactions...