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Appointment Coordinator

2 months ago

Monroe, Georgia, United States White-Wilson Medical Center,P.A. Full time
Job Overview

Position Summary:
Accountable for organizing appointments for both new and returning patients.

Key Responsibilities:

• Responds to phone inquiries to schedule, reschedule, and manage appointments.

• Confirms insurance eligibility before arranging patient appointments.

• Executes necessary computer tasks related to daily operations.

• Demonstrates proficiency in the Electronic Medical Record system and scheduling tools.

• Directs calls to other departments as required.

• Exhibits strong customer service capabilities.

• Engages in special scheduling or outreach initiatives as assigned.

• Maintains proactive communication regarding providers' schedules.

• Consistently presents a positive demeanor and a commitment to high standards.

• Stays informed about insurance matters and the insurances accepted by White-Wilson Medical Center.

• Participates in all departmental and clinic-required meetings.

• Upholds strict confidentiality standards.

Core Competencies:

• Patient-Centric Approach

• Decision-Making Skills

• Collaborative Teamwork

• Flexibility and Adaptability

• Effective Communication Skills

• Personal Efficiency

Required Qualifications:

• High school diploma or equivalent.

• Experience in customer service.

Preferred Qualifications:

• At least one year of experience in a healthcare environment.

Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to successfully execute the essential functions of this role.
While performing the duties of this position, the employee is regularly required to communicate effectively. This role may occasionally require lifting objects up to 10 lbs. Strong verbal and written communication skills are essential. The employee frequently needs to sit for extended periods, stand, walk, use hands for tasks, and reach with hands and arms. The ability to exercise sound judgment and positively influence others, including managing confrontations with composure and efficiency, is crucial. Repetitive motions of the upper body are necessary for prolonged use of computers and telephones.

Position Type/Expected Work Hours:
This role is situated in an outpatient medical office environment. Workdays are Monday through Friday, with hours ranging from 7:00 AM to 6:00 PM, and Saturday from 8:00 AM to 12:00 PM. Flexibility in scheduling, including some evenings and weekends, may be required based on business needs.

Travel Requirements:
This position does not necessitate travel.

Direct Reports:
This role does not have any direct reports.

Work Environment:
This position requires consistent and reliable on-site attendance.

Additional Responsibilities:
Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

White-Wilson Medical Center, P.A. and its affiliates are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.