Dental Office Coordinator

5 days ago


Monroe, Georgia, United States Heartland Dental and Supported Offices Full time
Job Details

Req ID: 96598

Supported Practice: Spring Street Family Dentistry

Category: Business Support

Location: Monroe, GA

Position Summary:

We are seeking a highly organized and detail-oriented Business Support Specialist to join our team at Spring Street Family Dentistry.

As a Business Support Specialist, you will play a critical role in ensuring the smooth operation of our front office, providing exceptional support to our patients and team members.

At Heartland Dental, we believe that our team members are the key to delivering exceptional patient care and experiences. We are committed to providing a supportive and inclusive work environment that fosters growth and development.

As a Business Support Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional care.

Key Responsibilities:

  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with the providers and team to implement Heartland Dental systems to optimize office potential


What You'll Gain:

As a Business Support Specialist with Heartland Dental, you will gain a competitive benefits package, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off). You will also have access to on-demand Daily Pay and the opportunity to develop your skills and knowledge through our comprehensive training program.

At Heartland Dental, we are committed to creating a stable career with unlimited growth potential. We believe that our team members are the key to delivering exceptional patient care and experiences, and we are dedicated to supporting their growth and development.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Minimum Qualifications:

  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.


Preferred Experience:

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience


Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year
  • As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.


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