Patient Service Coordinator

1 day ago


Monroe, New York, United States WMC Health Full time
Job Summary

A Patient Service Representative plays a vital role in ensuring a positive patient experience by providing exceptional customer service, managing patient flow, and maintaining accurate records.

Key Responsibilities
  • Greet patients, verify appointment information, and notify nursing staff as needed.
  • Register new patients, assist with form completion, and update patient information in the EMR system.
  • Scan documents, identification, and insurance cards into patient folders.
  • Schedule appointments, answer phone calls, and utilize the triage system for patient care-related calls.
  • Initiate and verify patient referrals, insurance authorizations, and pre-certifications.
  • Process payments, issue receipts, and reconcile the cash drawer daily.
  • Monitor patient flow, communicate delays, and provide assistance as needed.
  • Provide translation services for non-English speaking patients and families.
  • Create correspondence for missed appointments and maintain a professional appearance.
  • Perform general office duties, including document preparation, scanning, and filing.
Requirements
  • Minimum one year of customer service and/or medical office experience.
  • High school diploma or equivalent required; associate's degree preferred.
  • Bilingual candidates preferred, but not required.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
About Us

NorthEast Provider Solutions Inc. offers a comprehensive compensation and benefits package, including health insurance, dental, vision, retirement savings, flexible savings, paid time off, holidays, and tuition reimbursement.



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