Emergency Services Support Coordinator
3 days ago
Union County, NC is seeking a highly skilled and experienced Emergency Services Support Coordinator to join our team. As a key member of our 911 Communications department, you will play a critical role in ensuring the efficient and effective delivery of emergency services to our community.
Key Responsibilities:- Perform complex administrative and technical support duties to relieve the director of operational detail.
- Compose reports and correspondence, screen and handle inquiries by telephone and in person.
- Coordinate functions and activities, interpret and apply program policies and procedures.
- Maintain computerized data-base and map files for the 911 system.
- Monitor and maintain the county's geospatial (GIS) data and abilities to help reach county goals and objectives.
- Perform various financial functions, including processing invoices, entering purchase orders, and reconciling P-Card statements.
- Prepare and/or supervise the preparation of departmental budget(s).
- Develop recruitment requisitions, create PAFs for personnel changes, and submit separation notifications.
- Collaborate with directors to develop strategic plans to accomplish goals and objectives.
- Provide and explain departmental policies and information to the public.
- Perform as office manager, making decisions on general office procedures when necessary.
- Develop and implement logistical strategies and processes to support organizational needs.
- Manage vendor interactions, distribute supplies as needed, and maintain inventory control.
- Correspond with vendors to dispute improper invoicing and review contracts.
- Verify that sufficient budget is available and take corrective action to minimize budget variances.
- Review revenue, personnel, operating, and capital expenses.
- Assist directors in development of inventory control practices and selection of services.
- Maintain confidentiality of departmental issues and documentation.
- Serve as department liaison with outside agencies for various administrative projects and disaster preparedness efforts.
- Work with and submit annual budget and reports to the NC 911 Board Staff.
- Represent the Communications Center to citizens, civic groups, and other governmental entities.
- Maintain proficiency in all operational and personnel-related Communications issues.
- Operate a variety of office equipment and machinery.
- Use a variety of computer software, including OSSI Software Suite, ArcInfo, Arc GIS, and Windows Server.
- Serve as the Central Point of Contact for all address requests in Union County.
- Work directly with the Town Planning departments and all county agencies.
- Oversee the address request workflow to ensure each request is properly processed to completion.
- Enter GIS coordinates into the County mapping system for immediate use.
- Establish block numbers and give final approval of all road names and street number addresses for all streets in Union County.
- Compile, maintain, and update the Master Street Address Guide (MSAG) for all of Union County.
- Make site visits to determine road locations and number sequences.
- Assign Emergency Service Numbers (ESN) to roads.
- Maintain mass notification system database used to contact county residents in the event of an emergency or major event.
- Verify street names and street addresses numbers when a conflict arises.
- Provide administrative support for the assigned department.
- Process a variety of documentation associated with department operations.
- Collect, open, and distribute department mail.
- Maintain department calendars and schedules meeting or other activities.
- Bachelor's Degree in Business, Accounting, Planning, Geography, Computer Science, or related field.
- Four (4) years of experience coordinating various types of data.
- Licensed as a Notary Public.
- DCI Modules 1 and 2 within one year of appointment to the position.
- Valid Driver's License and ability to maintain a safe driving history.
- Health Insurance.
- Dental Insurance.
- Life Insurance.
- Retirement.
- NC401(k) Supplemental Retirement Program.
- 457 Deferred Compensation Program.
- Flexible Spending Accounts.
- Direct Deposit.
- Credit Union Membership.
- Truist Bank Services.
- Leave Programs, including Vacation Leave, Sick Leave, and Holidays.
- Military Leave.
- Civil Leave.
- Family and Medical Leave Act.
- Parental Leave.
- Administrative Leave.
- Volunteer Time Off.
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