Operations Assistant Manager

2 weeks ago

Lebanon, Tennessee, United States Rei Recreational Equipment Full time

Position Overview

This role requires availability from Friday to Monday, 8AM to 6PM.

This position plays a vital role in the success of REI by acting as an Operations Assistant Manager, responsible for overseeing workload organization and operational performance analysis to effectively coordinate labor and staffing strategies. This role entails the planning and execution of building initiatives, budget management, and team performance oversight. Additionally, this position involves managing a diverse workforce and providing operational guidance and development for Supervisors and their teams. The role includes creating, planning, and executing a 1-3 year business strategy that supports supply chain projects, key performance indicators, and operational efficiency. This position exemplifies and leads expectations for daily operations, prioritizing safety, adequate staffing, expense management, and accountability across all employee levels. This role embodies and acts in alignment with REI's core values and mission.

Key Responsibilities and Qualifications
  • Identifies and communicates essential responsibilities and practices to foster a successful attitude, confidence in leadership, and teamwork to achieve business outcomes.
  • Facilitates the implementation of company programs, procedures, methods, and practices to reinforce REI's key messages.
  • Motivates and challenges employees to reach business objectives.
  • Ensures compliance with legal and operational standards among employees.
  • Oversees the training and development of employees directly and indirectly managed, making effective staffing decisions.
  • Conducts and ensures the completion of performance evaluations.
  • Provides coaching, direction, and leadership support to employees to achieve departmental, company, and customer goals.
  • Maintains visibility within the department.
  • Monitors operational metrics, reports trends, variances, and issues, and takes appropriate actions.
  • Organizes, coordinates, and communicates workload planning at a functional level on a daily, weekly, monthly, and seasonal basis. Applies industry best practices to internal freight movement, collaborating with peers to achieve production goals efficiently.
  • Delivers detailed analysis of production rates at division, department, and individual levels to assist operational supervisors in forecasting long-term staffing needs.
  • Coordinates labor and staffing plans for both short and long-term needs, including managing temporary employee programs, cross-training initiatives, and seasonal hiring processes.
  • Collaborates with Finance, Merchandising, Retail, and the Global Supply Chain team to project and report on Key Performance Indicators and update building Visual Controls.
  • Defines and develops production-based projects, including product placement, seasonal space planning, and improvements to the Warehouse Management System.
  • Actively coordinates and/or leads Continuous Improvement initiatives to enhance departmental productivity and cost management.
  • Plans and coordinates promotions and events for the Distribution Center, including creating plans, ensuring accountability for execution, and documenting post-operation lessons learned.
  • Supervises Records Clerk employees to meet company needs; communicates company policies and procedures; hires, trains, and evaluates department employees; forecasts future staffing and training requirements.
  • Serves as a role model for other employees by consistently demonstrating exemplary work habits that contribute to teamwork, productivity, and efficiency; maintains current functional knowledge and skills to assist staff with daily workloads as needed.
  • Develops, monitors, and operates within departmental annual payroll, capital, and expense budgets.
  • Maintains ongoing relationships and serves as a member on various committees to represent departmental and overall company interests; communicates company needs and expectations internally and externally; provides review, input, and recommendations as appropriate.

Your Qualifications:

  • 3+ years of leadership experience, successfully managing a team of employees.
  • 5+ years of experience in Distribution or relevant fields, including distribution training or a logistics degree from an accredited institution (preferred).
  • Ability to work a flexible schedule to cover 24/7 operations.
  • Experience with profit and loss responsibility, preferably over $1M in expenses across multiple operational disciplines.
  • Ability to understand and communicate variances related to operations, including finances, productivity, or customer service issues.
  • 2+ years of experience in developing analytics and production tracking.
  • Enhances the capacity of individuals and teams through effective employee development, involvement, communication, and supervision.
  • Creates a strong, mutually supportive work environment where individuals can excel.
  • Establishes trust and inspires others.
  • Makes effective organizational and personnel decisions consistent with REI's values and ethics.
  • Delivers on commitments and holds others accountable.
  • Champions the organization and advocates for solutions in the best interest of the company.
  • Utilizes business knowledge, innovative thinking, and sound judgment to solve problems or pursue business opportunities.
  • Consolidates information from various sources, including feedback from others, to make informed decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Facilitates change in company direction.
  • Effectively plans and executes changes.
Closing Statement

At REI, we believe that the outdoors is for everyone. We are dedicated to becoming a fully inclusive, anti-racist, multicultural organization. We recognize that our diversity is our strength, as each employee brings unique skills, experiences, and perspectives. Every day, you will be driving change, fostering a culture of respect, and knowing you are supported by benefits that enhance your overall well-being.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including your specific skills and experience, geographic location, or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Salary Range

$85,000 - $136,136.00 per year.

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