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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Fresh Form Draft. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Customer Support: Respond to customer inquiries, concerns, or complaints in a professional and timely manner.
- Problem Resolution: Identify and troubleshoot customer issues, providing effective solutions and alternatives.
- Order Processing: Assist customers with placing orders, managing accounts, or processing transactions.
- Data Entry: Accurately document customer interactions and resolutions in our system.
- Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate information to customers.
- Follow-up: Provide follow-up communication to customers to ensure satisfaction and issue resolution.
- Education: High school diploma or equivalent (Bachelor's degree preferred but not required).
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Ability to think critically and provide solutions in real-time.
- Technical Skills: Proficient in computer systems and software applications, with the ability to learn new tools quickly.
- Team Player: Ability to work collaboratively in a team environment.
- Multitasking: Able to handle multiple tasks at once and prioritize accordingly.
- Competitive Salary: Commensurate with experience.
- Comprehensive Benefits: Health, dental, and vision insurance, retirement savings plan with company match, paid time off, and company holidays.
- Professional Development: Opportunities for growth and development in a dynamic and supportive environment.