Customer Support and Supply Chain Coordinator

2 weeks ago


Tempe, Arizona, United States U-Haul Full time
Position Overview:
As a vital member of the Supply Service Representative Team, you will be instrumental in delivering exceptional customer support to internal operations. This role is focused on the management and processing of orders, ensuring timely and accurate handling of requests.

Key Responsibilities:
  • Deliver outstanding customer service to enhance client satisfaction.
  • Maintain professional communication with clients and suppliers through various channels.
  • Address and escalate supplier performance issues to relevant teams to mitigate impact on operations.
  • Resolve disputes effectively while adhering to departmental policies.
  • Provide timely and appropriate responses to feedback regarding order-related issues.
  • Support Buyers, Planners, and Management with specialized tasks and reporting requirements.
  • Review and rectify orders flagged for errors.
  • Engage in ongoing training with the SSR Team to stay updated on systems and procedures.
  • Communicate critical updates promptly to all relevant parties when challenges arise.
  • Ensure compliance with purchasing policies and internal audits during order reviews.
  • Assist in the completion of daily SSR tasks as required.
  • Pursue continuous improvement initiatives to enhance processes and team performance.
Qualifications:
  • Minimum of 2 years of customer service experience preferred.
  • Strong decision-making abilities.
  • Positive demeanor and a readiness to assist.
  • Excellent organizational and follow-up skills.
  • Outstanding verbal and written communication skills.
  • Ability to manage multiple tasks effectively.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Familiarity with SAP or similar ERP systems.
Educational Background:
  • Required: High school diploma or GED.
  • Preferred: Associate's Degree or equivalent experience.
Company Commitment:
U-Haul is dedicated to fostering a culture of health and wellness. We uphold a policy of not hiring individuals who use nicotine products in accordance with applicable state laws. U-Haul is an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status. Accommodations are available upon request for applicants participating in the selection process.

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