Hotel Front Desk Representative

1 week ago


LA United States Holiday Inn Express Full time
Hotel Front Desk Clerk Job Description

We're seeking a highly skilled and professional Hotel Front Desk Clerk to deliver exceptional guest experiences at our Holiday Inn Express hotel. As a key member of our team, you'll be responsible for ensuring seamless check-in and check-out processes, managing guest information, and providing top-notch customer service.

Key Responsibilities:
  • Collaborate with the housekeeping department to ensure guest rooms are ready and meet high standards.
  • Mitigate customer complaints and resolve issues in a professional and courteous manner.
  • Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests.
  • Welcome, register, and check-in guests, provide keys and room numbers, and record credit card information.
  • Perform regular bookkeeping duties, ensuring accurate and up-to-date guest information.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in the hotel industry or related field preferred.
  • Excellent communication, time management, and organizational skills.
  • Working knowledge of Microsoft Office and reservation management systems.
Compensation:

$11 hourly



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