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Front Desk Receptionist

2 months ago

MI United States Hotel Royal Oak Full time
Job Description

Hotel Royal Oak is seeking a skilled and courteous Front Desk Receptionist to provide exceptional customer service to our guests during the overnight hours. As the first point of contact, this role plays a vital part in ensuring a smooth and comfortable stay for our guests.

Our boutique hotel is located in a vibrant downtown area, offering modern rooms and a unique atmosphere. We are committed to delivering exceptional service and creating a memorable experience for our guests.

Key Responsibilities
  • Greet and Welcome Guests: Provide a friendly and professional demeanor to our guests during the overnight hours.
  • Check-In and Check-Out: Ensure accuracy of information and resolve any issues or concerns promptly.
  • Provide Information and Assistance: Offer information about hotel amenities, local attractions, and directions to our guests.
  • Manage Guest Reservations: Create and maintain guest reservations accurately and efficiently.
  • Handle Guest Inquiries and Requests: Respond to guest inquiries, requests, and complaints with a positive and professional attitude.
  • Maintain a Clean and Organized Front Desk: Ensure the front desk area is clean and organized at all times.
  • Assist with Administrative Tasks: Perform light night audit duties and other administrative tasks as assigned.
Requirements
  • Previous Customer Service Experience: Previous experience in a customer service role, preferably in the hospitality industry.
  • Excellent Communication Skills: Strong communication and interpersonal skills.
  • Attention to Detail: Strong attention to detail and organizational skills.
  • Ability to Work Independently: Ability to work independently and stay focused during the overnight shift.
  • Computer Proficiency: Proficiency in using computer systems and basic office software.
  • High-Pressure Situation Management: Ability to remain calm and professional in high-pressure situations.
  • Positive Attitude: Positive and friendly attitude with a passion for providing excellent service.
  • Flexibility: Flexibility to work the overnight shift, including weekends and holidays.
Benefits

Our guests are from diverse backgrounds and cultures, and we offer a unique and social experience. This role requires an extroverted and social individual who can engage with guests and provide exceptional service. As part of our team, you will have the opportunity to work in a dynamic and fast-paced environment.

Wages start at $16-$17 per hour and include profit-sharing benefits after the first 90 days.