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Front Desk Representative

2 months ago

MO United States AC Hotel Chesterfield, MO Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at AC Hotel Chesterfield, MO. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Job Summary

The ideal candidate will have prior experience in a hotel front desk role, excellent communication and organizational skills, and the ability to work in a fast-paced environment. If you are a team player who is passionate about delivering outstanding customer service, we encourage you to apply.

Responsibilities
  • Manage all aspects of guest check-in and check-out, including room assignments and key distribution.
  • Process online and phone reservations, ensuring accurate and timely communication with guests.
  • Provide information about hotel amenities, services, and policies to guests.
  • Respond to guest complaints and concerns in a professional and courteous manner.
  • Liaise with housekeeping staff to ensure rooms are clean and ready for guests.
  • Upsell additional services and amenities to guests, as appropriate.
  • Maintain accurate records of bookings and payments.
Requirements
  • Prior experience as a Hotel Front Desk Agent or similar role.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.