Hotel Front Desk Associate

1 week ago


IL United States Par-A-Dice Hotel Casino Full time
Job Title: Hotel Front Desk Clerk

At Par-A-Dice Hotel Casino, we are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Guest Check-In/Check-Out: Welcome guests, process check-in/check-out procedures, and ensure accurate room assignments.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide information about hotel amenities, services, and local attractions.
  • Room Key Management: Issue and retrieve room keys, ensuring accurate tracking and minimizing lost keys.
  • Billing and Payment: Calculate and print hotel bills, accept payment, and maintain accurate financial records.
  • Communication: Collaborate with Executive Hosts to ensure guest satisfaction and resolve any issues.
  • Administrative Tasks: Complete registration forms, run reports, and balance transactions at the end of each shift.
Requirements:
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and staff in English.
  • Technical Skills: Proficiency in basic office machines, telephone, and computer systems, including LMS, CMS, and Hot Sauce/Espresso.
  • Attention to Detail: Ability to multitask, maintain accuracy, and ensure attention to detail in all aspects of the job.
  • Flexibility: Willingness to work flexible shifts, including evenings, weekends, and holidays.
  • Physical Demands: Ability to stand for long periods, lift light objects, and move around the hotel.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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