Front Desk Associate
4 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Staybridge Suites in Scottsdale, AZ. As a key member of our front desk team, you will be responsible for providing exceptional guest service, responding to inquiries, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Guest Service: Greet and welcome guests, register them into the computer, and provide accurate and timely information and services.
- Phone and In-Person Inquiries: Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Front Desk Operations: Manage the front desk, including handling cash and credit transactions, maintaining a house bank, and making deposits and accurate reports of receipts.
- Problem-Solving: Promptly respond to and resolve guest complaints in a professional and courteous manner.
- Communication: Answer the phone promptly and properly, being polite, courteous, and friendly.
- Education: High School diploma or equivalent.
- Experience: Previous experience in a hotel or hospitality setting, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Skills: Excellent communication and problem-solving skills, basic computational ability, and basic computer skills.
- Physical Demands: Ability to stand and exert well-paced mobility for up to 4 hours, lift up to 15 lbs occasionally, and perform other physical demands as outlined in the job description.
- Medical/Dental/Vision: Comprehensive health insurance package.
- Vacation & Holiday Pay: Generous paid time off and holidays.
- Same-day Pay: Access to same-day pay for convenience.
- Employee Assistance Program: Confidential support and resources for employees.
- Career Growth Opportunities: Manager training program and opportunities for advancement.
- Reduced Room Rates: Discounted room rates throughout the portfolio.
- Third-Party Perks: Movie tickets, attractions, and other perks.
- 401(k): Retirement savings plan.
- Employee Discount: Discounted rates on hotel stays and services.
- Flexible Schedule: Ability to work a flexible schedule, including nights, weekends, and holidays.
- Flexible Spending Account: Pre-tax dollars for healthcare and dependent care expenses.
- Life Insurance: Basic life insurance coverage.
- Parental Leave: Paid parental leave for new parents.
- Referral Program: Incentives for referring friends and family to join our team.
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