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Front Desk Associate

2 months ago

Scottsdale, Arizona, United States Angela Scribe Full time
Job Summary

We are seeking a professional and courteous Front Desk Representative to provide exceptional customer service and ensure a positive experience for our guests.

Key Responsibilities
  • Welcoming and greeting guests in a friendly and professional manner.
  • Responding to inquiries about hotel services and amenities in a timely and accurate manner.
  • Maintaining a clean and organized front desk area to ensure a seamless guest experience.
  • Processing payments and managing cash transactions with accuracy and attention to detail.
  • Assisting with reservations, room assignments, and special requests to meet guest needs.
  • Collaborating with other departments to ensure guest satisfaction and resolve any issues that may arise.
  • Staying up-to-date with hotel promotions, local attractions, and events to provide guests with valuable information and recommendations.
Requirements
  • High school diploma or equivalent; additional education in hospitality or a related field is a plus.
  • Strong communication and interpersonal skills to effectively interact with guests and colleagues.
  • Ability to multitask and work in a fast-paced environment with a high level of accuracy and attention to detail.
  • Proficiency in using computer systems and hotel management software to efficiently manage guest information and transactions.
  • Attention to detail and problem-solving abilities to resolve guest issues and concerns in a timely and professional manner.

Job Posted by Angela Scribe