Customer Experience
6 days ago
We are seeking a highly skilled and enthusiastic Beverage Specialist & Sales Ambassador to join our team at Kneads Bakeshop. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and providing expert knowledge of our beverage and retail offerings.
Key Responsibilities- Prepare and Serve Beverages: Mix and serve a variety of specialty coffee drinks, teas, and other beverages to our guests, adhering to our high standards of quality and presentation.
- Provide Exceptional Customer Service: Greet, welcome, and assist all customers in a friendly and professional manner, ensuring their needs are met and exceeded.
- Manage Cash Handling and Sales: Accurately process sales transactions, handle customer returns and exchanges, and maintain a high level of cash handling accuracy.
- Maintain a Clean and Organized Environment: Efficiently restock, tidy, and clean the beverage and retail areas, ensuring a clean and welcoming environment for our guests.
- Support Inventory Management: Assist with weekly and monthly inventory tasks, ensuring accurate stock levels and minimizing waste.
- Develop Product Knowledge: Stay up-to-date on our beverage and retail offerings, including new products, seasonal items, and promotions, to provide expert recommendations to our guests.
- Collaborate with Team Members: Work closely with other team members to ensure seamless service delivery and achieve our goals.
- Previous Experience: Previous experience as a barista, bartender, or in a similar customer-facing role is required.
- Excellent Communication Skills: Strong communication and interpersonal skills are essential for providing exceptional customer service and working effectively with our team.
- Attention to Detail: A high level of attention to detail is required for accurate cash handling, inventory management, and maintaining a clean and organized environment.
- Ability to Work in a Fast-Paced Environment: The ability to work in a fast-paced environment and adapt to changing situations is essential for success in this role.
We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
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