Customer Experience Transformation Lead
7 days ago
Merkle is seeking a highly skilled Growth Architect to join our team. As a Growth Architect, you will play a critical role in driving sales solutioning support for multi-service line, integrated deals across Merkle.
Key Responsibilities- Work closely with sales leads to envision opportunities, align with internal stakeholders, and coordinate various capability leads into a cohesive solution story for clients.
- Create differentiated sales solutions that deliver value to both clients and Merkle.
- Provide input and consultation to pricing to the sales lead, ensuring alignment with business objectives.
- Meet quota-based TCV targets for closed new business revenue.
- Bachelor's degree from an accredited college/university; Master's degree a plus.
- Minimum 10 years of consultative selling and sales leadership success in a services business or agency.
- Established contacts and relationships with potential customers at the C-suite level.
- Knowledge and understanding of the CX, Commerce, and digital/performance marketing industry.
- Ability to set a strategy and lead a senior team across multiple countries to deliver on that strategy.
- Strong commercial skills, with a proven track record of creating large strategic deals (multi-year, multimillion-dollar) for clients that deliver value to both clients and agency alike.
- An ability to gain access to decision-makers at the highest levels in client organizations.
- Outstanding consultative selling abilities with executive-level customers and partners.
- Strong collaboration capabilities are critical to this role.
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.
We work with world-class brands to build and execute customer-centric business strategies. Our team is dedicated to delivering innovative solutions that drive business growth and customer engagement.
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