Director of Customer Experience
4 days ago
Exciting Opportunity: Senior Leadership Role
Location: National Network
CORY Executive Recruiting is seeking a seasoned professional to fill a crucial position as a Director of Customer Experience. This role will report to the CEO and COO and is tasked with defining and executing a best-in-class customer experience throughout the customer journey.
About Our Client:
CORY Executive Recruiting is a leading executive recruiting firm that specializes in placing top talent in various industries. We are expanding our network and looking for talented industry leaders to join our team
We are welcoming candidates from all industries who possess the skills necessary to succeed in a fast-paced and dynamic environment.
Your Responsibilities as a Leader:
Develop long-term cohesive brand strategy and annual plans, including business objectives, consumer and channel strategies, and translation of approach to the consumer.
Execute and uphold customer experience methods to guide a human-centered approach to transforming customer experiences: Data gathering, experience analysis, persona development, journey mapping, co-creation, service blueprinting, concept testing, and storytelling.
Develops and maintains in-depth knowledge of customer experiences within the business channels and forms key relationships with associated stakeholders and leaders.
Guides the sales team and onsite managers in the sales process for each location.
Creates, plans, and manages the sales pipeline, including weekly/monthly/quarterly goals and occupancy targets.
Conduct surveys and attend networking events to gather feedback and further drive effective and appropriate marketing tactics.
Keeps up with ongoing trends in the Customer Experience space and brings back relevant updates and changes to define.
The Skills & Experience You Possess:
5-10 years experience in driving customer growth, strategic partnerships, and scaling business.
Analytical and critical thinker with the ability to connect multiple people to assess and propose improvements to the business.
Perks and Benefits You'll Receive:
$150K - $175K Base Salary
Competitive full benefits package
How to Apply:
Send your resume to our team, and we will reach out with next steps.
Want to learn more about CORY Executive Recruiting?
Check out our website for more information about our company and services.
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