Bilingual Client Support Specialist
2 weeks ago
GCPay, a premier solution provider in North America, offers the commercial construction sector a streamlined electronic platform for managing the complete invoicing workflow related to payment applications, lien waivers, and compliance documentation.
As a Bilingual Client Support Specialist, you will assist our clientele in both English and Spanish through various communication channels including phone, email, and live chat.
Your responsibilities will include:
- Providing exceptional customer support via live chat, email, and phone.
- Addressing technical issues, product inquiries, onboarding processes, and subscription-related questions.
- Documenting technical problems and logging tickets with precise details to maintain a comprehensive record of each issue and its resolution.
- Collaborating with cross-functional teams to ensure high-quality customer interactions and advocate for customer feedback.
- Engaging with Tier 2 support and leadership to communicate significant user concerns and product insights.
- Participating in support-related initiatives to leverage your unique skills and enhance team performance.
We value accountability, optimism, and respect, and you will be recognized throughout the organization for your ability to manage tasks efficiently and effectively.
Minimum Qualifications
- At least 1 year of experience in Customer Support within a SaaS environment, including email, phone, and live chat interactions.
- Proficient in distinguishing between technical troubleshooting and basic problem-solving.
- Experience with service metrics and utilizing them to enhance customer satisfaction.
- Strong verbal and written communication skills, demonstrating composure and patience.
- Familiarity with troubleshooting and supporting iOS, Android, and Windows platforms, as well as cloud-based applications like Microsoft Suite and OneDrive.
- A collaborative and consultative approach with a high level of integrity and accountability.
- Able to manage multiple tasks simultaneously, including customer interactions and resource utilization.
About Autodesk
At Autodesk, we are dedicated to creating innovative solutions that transform how things are designed and manufactured. Our software is used by millions to bring their ideas to life, addressing significant design, business, and environmental challenges.
We pride ourselves on our inclusive culture, which empowers our employees to thrive and reach their full potential. Our values guide our actions and contribute to positive outcomes for our customers.
Benefits
We offer a comprehensive benefits package that includes health and financial benefits, time off, and wellness programs to support our employees in achieving their best work.
Equal Employment Opportunity
Autodesk is committed to building a diverse and inclusive workplace, considering all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Diversity & Belonging
We take pride in fostering a culture of belonging and equity, ensuring that everyone has the opportunity to thrive.
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