Casa Faena Hospitality Ambassador

4 weeks ago


Miami, Florida, United States Faena Hotels and Residences LLC Full time
THE FAENA CULTURE
The Faena Culture Movement is one of culture, art, and community. Our culture is steeped in the warmth and traditions of the south, combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the Faena Culture.

JOB OVERVIEW
As a Casa Faena Hospitality Ambassador, you will courteously greet and escort guests to tables and assist in seating, ensuring Faena standards of service. You will assist in preparing Gitano for service and maintaining the cleanliness of the room at all times. You will take reservations and maintain reservation book/system. You will assist in monitoring the guests' needs and all phases of the operation.

DUTIES AND RESPONSIBILITIES
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Maintain complete knowledge of:
• Scheduled daily activities and in-house groups.
• Daily house count.
• Hotel extension numbers.
• Mobile number/radios carried by hotel personnel.
• Hours of operation of each outlet, ambiance, menu selections, and price range.
• Features and services provided by the hotel.
• Menu items, specials, out of stock items, liquor brands, beers, and non-alcoholic selections available in the Restaurant.
• Table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the Restaurant.

Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.



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