Casa Faena Ambassador

7 days ago


Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time
Job Overview

The Faena Culture is a movement that embodies the warmth and traditions of the south, combining authentic and attentive hospitality with the world's finest amenities. As a Casa Faena Host/Hostess, you will be the catalyst in making dreams a reality by collaborating with ideas and creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests.

Responsibilities
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
Requirements
  • Ability to lift up to 25 pounds.
  • Ability to move safely in uneven terrain or in confined spaces.
  • Ability to see and respond to dangerous situations.
  • Ability to remain in stationary position for 8 hours or more.

Please note that the ability to satisfactorily communicate with guests, management, and co-workers is essential for this role.



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