Hospitality Ambassador

6 days ago


Miami, Florida, United States Mercato Della Pescheria Full time
Job Title:
Restaurant Host/Hostess

Company:
V&E Hospitality Group

Job Type:
Full-Time/Part-Time

About V&E Hospitality Group:
V&E Hospitality Group is a renowned hospitality company dedicated to delivering exceptional dining and entertainment experiences to our patrons. With a diverse portfolio of bars and restaurants, each offering a unique atmosphere and a commitment to outstanding customer service, we strive to create memorable moments for our valued guests.

Position Overview:
V&E Hospitality Group is seeking friendly and hospitable individuals to join our team as Restaurant Hosts/Hostesses. The Host/Hostess is the first point of contact for our guests, responsible for providing a warm welcome, managing reservations, and coordinating seating arrangements.

Key Responsibilities:

Guest Welcome:
Ensure a warm and welcoming atmosphere for guests upon arrival, making them feel valued and comfortable.

Reservation Management:
Effectively manage reservations, taking them over the phone or through online platforms, and maintaining accurate records.

Seating Coordination:
Coordinate seating efficiently, balancing guest preferences, table availability, and server assignments, ensuring an even distribution of guests among sections.

Waitlist Management:
Manage waitlists during peak dining hours, providing estimated wait times and offering guests the option to wait at the bar or in a designated waiting area.

Guest Information:
Provide guests with information about the restaurant's offerings, including menus, daily specials, and any promotions or events.

Clear Communication:
Communicate effectively with servers and kitchen staff regarding table availability, special requests, and any guest concerns or allergies.

Sanitation and Cleanliness:
Maintain a clean and organized host/hostess stand and waiting area, ensuring menus and promotional materials are clean and in good condition.

Guest Farewell:
Bid guests a warm farewell and express appreciation for their visit as they depart, collecting feedback and addressing any immediate concerns.

Qualifications:
Previous experience as a Host/Hostess or in a customer service role is preferred but not required. Excellent interpersonal and communication skills, strong organizational abilities, and attention to detail are essential. Ability to multitask in a fast-paced environment, positive attitude, and a welcoming demeanor are also required.

Physical qualifications:

  • Ability to move throughout the dining room effectively.
  • Ability to lift and carry serving trays weighing up to 15lbs and bus tubs weighing up to 40 lbs.
  • Ability to perform reaching and stooping motions.

Benefits:
Competitive hourly wage, opportunities for growth within V&E Hospitality Group, employee discounts on food and beverages, a positive and dynamic work environment, training and development opportunities, health, vision, and dental benefits.

V&E Hospitality Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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