Los Fuegos Server Assistant
1 month ago
Join our team of hospitality experts at Faena Hotels and Residences LLC as a Server Assistant. In this role, you will provide exceptional service to our guests, ensuring their dining experience is nothing short of exceptional.
Job Summary
As a Server Assistant, you will be responsible for assisting servers in providing quality food and beverage service to guests. You will maintain cleanliness of tables, service areas, and equipment, and stock all wares and equipment needed for service.
Key Responsibilities
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Maintain positive guest and resident relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, and proper table set ups.
- Maintain knowledge of and strictly abide by state liquor regulations.
Opening Side Duties
- Check station assignments and complete work to be done.
- Transport supplies from storeroom to the Restaurant as assigned.
- Set up trash receptacles and breakdown area following departmental specifications.
- Stock condiments and supplies as laid down in departmental standards.
- Set up bread station as laid down in departmental standards.
- Prepare beverage stations as assigned as laid down in departmental standards.
- Retrieve clean linen from laundry and stock in restaurants.
- Fold napkins as required.
- Stock and polish all side station wares to the stated levels required for business.
- Stock all silverware needed to deliver food.
- Stock the wine with all garnishes needed for service.
- Stock the wine with plates needed for service.
- Set tables.
- Attend Pre-Meal meeting.
- Serve water to all guests.
- Serve bread and butter.
- Serve coffee, tea, and other designated non-alcoholic beverages.
- Remove soiled wares and other items from tables as assigned.
- Transport tray from restaurant to breakdown area; and separate wares and food.
- Monitor and maintain cleanliness of assigned tables.
- Place additional utensils and wares on tables as directed.
- Maintain wine buckets.
- Change soiled ashtrays.
- Refill non-alcoholic beverages according to procedures.
- Clean and reset tables immediately after guest departs.
- Lift trays.
- Breakdown trays.
- Replenish wares in side stations throughout shift.
- Clean coffee machine and other beverage equipment as assigned.
Closing Duties
- Properly store all reusable goods.
- Breakdown all food stations.
- Breakdown all beverage stations.
- Restock items for next service.
- Transport all dirty linen to Laundry.
- Secure all supplies at shift end.
- Leave duty after reporting to supervisor.
- Issue, open, and serve wine/champagne bottles; collect payment/tickets where specified.
Physical Abilities
Ability to lift up to 25 pounds; Ability to move safely in uneven terrain or in confined spaces; Ability to see and respond to dangerous situations; Ability to remain in stationary position for 8 hours or more; Ability to move safely in uneven terrain or in confined spaces; Ability to see and respond to dangerous situations; Ability to remain in stationary position for 8 hours or more.
Walking and standing are required the rest of the working day.
Length of time of these tasks may vary from day to day and task to task; Availability to work When Facility Is Open:
This could include nights, weekends, and holidays.
- CPR and First Aid certified.
Medium Work
Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.
- May occasionally lift and/or move up to 25 pounds.
This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.
Team members will be required to perform any other job-related duties assigned by management.
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