Luxury Guest Experience Ambassador

21 hours ago


Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time
Job Overview

The Faena Culture is a movement of culture, art, and community, steeped in the warmth and traditions of the south. As a Night Guest Experience Agent, you will represent the hotel throughout all stages of the guest's stay, curating monumental memories for discerning travelers with an astute taste for luxury.

Key Responsibilities
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Collaborate seamlessly with all departments and work in cohesion with the Front Office.
Requirements
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Application of advanced computer literacy to create and merge form documents, create mailing lists and labels, and utilize various software packages.


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