Patient Experience Ambassador, Hospital Hospitality Specialist, Full-time

1 day ago


Miami, Florida, United States Baptist Hospital of Miami Full time
### Job Description

At Baptist Hospital of Miami, we are seeking a highly skilled Patient Experience Ambassador to join our team as a Hospital Hospitality Specialist. This is a full-time opportunity that requires a people-centered, supportive, and flexible individual with the proven ability to positively influence and inspire others.

#### Job Summary

The Patient Experience Ambassador will serve as a front-line support and assist leadership in hiring, coaching, and mentoring new and existing staff. This role requires a professional demeanor, service, goal, and detail-oriented individual with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.

#### Key Responsibilities

* Provide exceptional customer service to patients, families, guests, and hospital staff to convey a positive first impression.
* Assist in the initial and ongoing training of Patient Experience Concierge staff.
* Serve as a resource and extended leadership role for the concierge team.
* Collaborate with the supervisor/manager to ensure customer and employee satisfaction.
* Coordinate team huddles, staff schedules, processes, and workflows to maximize departmental efficiency and effectiveness.

#### Qualifications

To be successful in this role, you will need to possess the following qualifications:

* High School Diploma, Certificate of Completion, GED, or equivalent training or experience.
* Minimum 3 years of customer service experience required.
* Bilingual (English/Spanish) required.
* Preferred Associate's Degree.
* Fully proficient in computer applications such as Microsoft Office Outlook and Excel.

#### Salary

The estimated salary range for this position is $16.00 - $18.85 per hour, depending on experience.

#### Location

This role is based in Miami, Florida, at Baptist Hospital of Miami.

#### Why Join Our Team?

At Baptist Hospital of Miami, we offer a dynamic work environment where you can make a real difference in the lives of our patients and their families. We are committed to delivering exceptional patient care and are seeking talented individuals who share our passion for excellence.

#### How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

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