Claims Supervisor
6 days ago
Crawford & Company is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for overseeing the investigation, management, and timely disposition of Workers Compensation claims within account, carrier and/or company guidelines.
Key Responsibilities- Establish and communicate performance standards and objectives, and conduct performance appraisals.
- Administer corrective action with regards to any performance deficiencies in line with human resource policies and procedures.
- Recommend and approve salary adjustments, promotions, transfers, and dismissals.
- Administer all company human resource policies and procedures, communicate to staff, and ensure compliance both for staff and self.
- Counsel team members on educational and job opportunities which will enhance their career development.
- Keep staff informed of current trends, changes, or new developments in the department and company with periodic meetings.
- Review, analyze, and assign losses to the appropriate claim examiner with directives.
- Ensure all directives are executed appropriately.
- Ensure workloads are balanced and in line with defined staffing models.
- Make recommendations to improve productivity and ensure timely closures.
- Review files daily to provide instruction for further requirements needed based on best practice standards.
- Assist with reserve recommendations and approvals.
- Coach personnel on investigations, damage/medical evaluations, train on reserving evaluations and settlement techniques.
- Ensure staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines.
- Attend and prepare staff for claim reviews with clients, carriers, and brokers.
- Keep the VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility.
- Refer matters beyond limits of authority and expertise to the VP/Assistant VP of Claims for direction.
- Bachelor's degree or equivalent experience required.
- Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
- Previous supervisory experience desirable.
- Industry designations preferred but not required (IIA, AIC, AEI, and/or CPCU).
- Where applicable, has passed state licensing requirements for lines of insurance handled.
- Continuous interaction with adjusters, claimants, and clients to exchange information.
- Decisions may require analysis of alternative courses of action.
- Excellent verbal and written communication skills.
- Analytical ability.
- Good mathematical aptitude.
- Good organizational and interpersonal skills.
- Ability to effectively manage, supervise, and develop employees.
- Thorough knowledge of services being delivered by branch office.
- In-depth knowledge of insurance coverages, practices, and negotiating skills.
- Familiarity with legal, medical, and technical disciplines.
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